Meg Wiebel, RN, CNOR, CASC, Crow Valley Surgical Center
Ambulatory
Surgery Centers (ASC) provide same day surgical care. Only 40 years
ago, most surgeries were performed at hospitals, but with the
advancement of minimally invasive technology, improved anesthesia
delivery, and pain control methods, ASCs have changed the outpatient
experience for millions of people since the first facility was opened in
1970.
Crow Valley Surgery Center opened in March 2007, the first
surgical facility of this kind in Bettendorf. ORA Orthopedics and
Genesis Medical Center collaborated to create an ASC that is committed
to the patient experience, both from a quality of care and financial
perspective. It provides primarily orthopedic outpatient surgical care,
pain management services, and ear, nose, and throat surgery.
“Ambulatory
Surgery Centers are the leaders in federal and state health care
reform,” says Meg Wiebel, RN, BSN, CNOR, CASC, past president of the
Iowa Association of Ambulatory Surgery Centers and Administrative
Director of the Crow Valley Surgery Center. “We are meeting the goal of
health care reform often called the Triple Aim: to deliver better
quality care at a lower cost and with higher patient satisfaction.”
Crow
Valley Surgery Center consistently achieves patient satisfaction in the
99th percentile for ambulatory surgery centers. This is done through a
team approach to care — from the medical staff, the physicians, the
business office, and clinical staffs at the center. Everyone working in
the facility understands the anxiety that having surgery causes. Whether
it is someone’s first surgery or they have had multiple surgical
procedures, we consistently receive patient comments such as, “It was an
unbelievable professional and personal experience from everyone I
encountered,” or “I have been to your center three times and each time
is just as memorable as the first. My doctor and nurses are so caring,
attentive, and explain everything so well.”
Every registered nurse
employed at Crow Valley Surgery Center is certified in Advanced
Cardiovascular Life Support (AClS), in part to meet the mission of
providing the safest surgical care experience in an outpatient setting.
Many have advanced training in Pediatric Advanced Life Support (PALS) as
well. Additionally, although ASCs have just begun to publically report
quality data through the Centers for Medicare Services, Crow Valley
Surgery Center has been collecting such data for six years in order to
continually improve services. The surgery center has always met or
exceeded the national benchmarks for safety and quality of care. It is
also an affordable alternative to the hospital for the same type of
procedures.
Michael Pyevich, MD, Medical Director, explains it like
this, “We are proud to report that every aspect of our practices, both
business as well as care delivery are continually scrutinized so that
our patients truly sense that every decision is made with their
well-being in mind. Our patient satisfaction results clearly indicate
this.”
To learn more about Crow Valley Surgery Center, visit cvsurgerycenter.com.