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Villas Senior Care Community: Can You Measure Care?

  June 08, 2018
Many people think of senior care communities to be places where you go to slow your journey toward the end of your life. It is a transition they have great apprehension toward, after all, the move to a senior care community means forfeiting your home, some your independence, and your comfortable social connections.

But, what if this move took you to a place that enabled you, where you met friends and found a home better suited for your comfort and needs? What if your move was a new beginning and not a signal of the end? Many are finding just that at The Villas Senior Care Community in Sherman, a senior care community that offers three levels of care — independent and assisted lifestyles, alongside skilled nursing care — and full rehabilitation services. While the majority of services are tailored to a resident’s physical abilities and medical demands, it is the culture of care at The Villas that makes it truly unique.

The warmth of the staff and dedication to quality care at The Villas is not only evident, but perhaps one of the reasons for its continued success. How does one measure success for a senior care community? Some may measure it in stars on evaluations and social media reviews, some may highlight amenities offered to residents, others still may comment upon the “feel” or “atmosphere,” but the real story at The Villas can be told by numbers.John and Carol both reckon their experiences at The Villas in the numbers associated with their experiences, but it’s hard to quantify what a positive experience really consists of. Is it 27 years of service to a place you call home? Is it feeling like you are the staff’s number-one priority? If you’re thinking of making the transition to senior care, or are simply in need of rehabilitation after hospitalization, come see how The Villas is so much more than a place to while away your days — they’ve got your number.


#27
Carol Gallegher’s number is 27. This amiable LPN with an undefeatable attitude has been working at The Villas for 27 years. Longevity isn’t common, overall, in the nursing profession where the work is both demanding and emotional, but Gallegher was charmed from the first with The Villas, and it seems the feeling was mutual: “I was working in skilled care in Springfield, and I worked 2pm to 10pm. I didn’t want to work evening shift with a small child, so I interviewed for a day-shift position with The Villas. I actually had my two-year-old with me at the time I interviewed, and they hired me on the spot.”

Ever since, Carol has been tending to the residents of The Villas in Independent Living and Assisted Lifestyle, and she has noticed a few others with striking numbers of their own. “I’ve had some great coworkers. I’ve worked with a lot of nice people, and there are still a handful of folks here from back when I started. One of our housekeepers was here 26 years; a few others are at the 23-year mark.” Longevity of employees is an excellent measure of how the facility prioritizes taking care of its own people, as well as its residents.

Carol comments that it is the people who keep her coming back day after day. Seeing her patients and associates eight hours a day, for five days a week gives her work meaning and motivates her to keep on going, even after a hard day. She admits it’s easy to get attached to her residents with all the time they spend together. “We get excited about birthdays. We’ve a few ladies well over 100 here. Their families become familiar. They come out, plan parties, and visit. We get especially excited when the grandchildren and great-grandchildren have babies!”

When asked what draws people to The Villas, Carol is quick to answer that the facility’s focus on individuality makes it appealing — there’s nothing quite like it. “[The Villas] is one of the most unique facilities I’ve seen. They go out of their way to let the seniors be individual. Patients have cats and dogs from home and decorate their rooms how they like. Some places, you can only bring so much or not hang things on the wall, but they do it here. Grandkids come over and sleep on the couch, just like they were living at home — it’s nice.”

#1

John Smith was the first patient in the newly constructed Villas Total Rehab facility in 2017, a patient 11 months later. During his first visit, he had the undivided attention of the staff and full run of the facility as its only patient for three days. John was recovering from a shoulder replacement at 85 years old, and chose The Villas because it was strongly recommended to him and it’s close to his home. To say that he was satisfied with his experience would be an understatement. “Everybody was excellent; everything went great — nurses, folks who clean the rooms, the food servers — they were all great.

They were very kind to the family when they came out to visit. Albert (the chef) does a great job in the kitchen! Everything was up to par; I’ve been out there two years in a row, and I didn’t find one thing to complain about.” His praise stays high for both of his post surgery stays at The Villas. “The therapy people are excellent. They work you hard, but that’s why I was out there — to get well. I had no objections to what they asked [me to do]. I wanted to be well. My results were good; I even sent my niece out there for therapy.”

Total Rehab isn’t content just to treat their visitors well, they continue to add services to meet all of their rehabilitation needs. Most recently, the staff added two additional specialists: Dr. Brett Wolters joined as an orthopedic consultant and Dr. Roberto Pacheco came aboard for cardiovascular consultations — further proof of The Villas dedication to providing professional care for all their patients’ needs.

Many people think of senior care communities to be places where you go to slow your journey toward the end of your life. It is a transition they have great apprehension toward, after all, the move to a senior care community means forfeiting your home, some your independence, and your comfortable social connections.

But, what if this move took you to a place that enabled you, where you met friends and found a home better suited for your comfort and needs? What if your move was a new beginning and not a signal of the end? Many are finding just that at The Villas Senior Care Community in Sherman, a senior care community that offers three levels of care — independent and assisted lifestyles, alongside skilled nursing care — and full rehabilitation services. While the majority of services are tailored to a resident’s physical abilities and medical demands, it is the culture of care at The Villas that makes it truly unique.

The warmth of the staff and dedication to quality care at The Villas is not only evident, but perhaps one of the reasons for its continued success. How does one measure success for a senior care community? Some may measure it in stars on evaluations and social media reviews, some may highlight amenities offered to residents, others still may comment upon the “feel” or “atmosphere,” but the real story at The Villas can be told by numbers.

John and Carol both reckon their experiences at The Villas in the numbers associated with their experiences, but it’s hard to quantify what a positive experience really consists of. Is it 27 years of service to a place you call home? Is it feeling like you are the staff’s number-one priority? If you’re thinking of making the transition to senior care, or are simply in need of rehabilitation after hospitalization, come see how The Villas is so much more than a place to while away your days — they’ve got your number. 

Check out www.VillasSeniorCare.com for a wide variety of information on our services, along with a virtual tour. Find us on Facebook at facebook.com/TheVillasSeniorCareCommunity.

Please call 217-744-9891 if you are interested in learning more about Assisted Lifestyle or
 217-744-2299 for more information about short-term rehab.


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June 08, 2018
Categories:  Feature

 

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