Valley of the Sun, AZ

Working with the community... for a healthier community.

The Heart of a Hospice Volunteer

  April 07, 2020

By Lin Sue Cooney, Hospice of the Valley

April is Volunteer Appreciation Month, and Hospice of the Valley is so honored to have more than 2,100 dedicated volunteers supporting our mission. They visit and read with patients, run errands and offer emotional support. They bring kindness and companionship to people all over the Valley — in homes, assisted living facilities and our inpatient units. Family members tell us they’re a burst of sunshine — providing a shoulder to lean on and a little break from the challenges of daily caregiving.

These selfless volunteers often drop everything to be there for a family in need. Sometimes, they bring along a pet therapy dog like little Callie, who brightens every day with her happy tail and soulful eyes.

“It just warms my heart,” said Callie’s owner, volunteer Holly Thorson. “Callie just seems to know the patients need comfort and she gives it to them. It just gives me joy.”

Watching Vicki Zanoni cover the tiny pooch in kisses, it’s obvious how much these visits mean. “When Holly’s not looking, I’m gonna take her one day!” Vicki giggled. “I love this dog. She soothes my feelings. When I pet her, I feel good.”

Volunteer Jeff Riddle became the hands for patient Mark Adinolfi, whose progressive disease advanced to the point that he could no longer prepare gourmet meals for his family. He not only enjoyed being in charge — telling Jeff just how thick to slice potatoes or how much Turkish pepper to add to the pork chops — he valued the friendship that grew between them. “Jeff met me in a wheelchair,” Mark said. “He’s not like an old friend who maybe has a little sadness in their eyes when they see how I’ve changed. Jeff knows me exactly as I am now. … He’s a genuine new friend.”

When volunteer Carolyn Westermann shows up to visit her patient, Lois Mongan, both women’s eyes light up. They head to a secluded corner to enjoy a “tea party” together. Carolyn always brings warm tea in a thermos and a delicious dessert to share. But it’s not about the food — it’s about the conversation and laughter that nourishes their souls.

A few months after her patient Brian Ferjak passed away, volunteer Betty Schecker remembers a lovely encounter with his wife Darlene. There were hugs, tears and lots of laughter as they reminisced about her husband of 15 years. “Caring for Brian was 24/7,” said Darlene, who was by his side from the time he was diagnosed with liver disease in April 2018 until his death nearly a year later at age 64. “There was no relief. Betty lifted that burden for a few hours each time she visited and she put me at ease. I knew Brian was in good hands.”

Betty came from a law enforcement family and instantly clicked with Brian, who was a 22-year police veteran.

“I like giving the caregiver a break and getting to know the patient,” said Betty, who joined Hospice of the Valley’s volunteer team almost three years ago, when she felt called to make a difference in the world. “I needed something meaningful to do. Now, it’s one of the highlights of my life because I get to give back.”

Soon, it will be Darlene’s turn to give back. She was so inspired by her experience, she plans to join our not-for-profit agency as a volunteer herself, in hopes of providing the same respite and comfort she received from Betty.

Not every volunteer is suited for patient care, but there are so many other opportunities available.

In addition to pet therapy, there is music therapy, which brings such joy to dementia patients who still have long-term memory and can sing along to their favorite songs. Our Shabbat Blessings program brings Sabbath prayers to the bedsides of our patients in our inpatient homes and care facilities. Our tender 11th Hour Companion program provides a specially trained volunteer to vigil at the bedside of a patient during the last hours of life — giving peace of mind to family members. Volunteers with Saluting Our Veterans and Honoring First Responders pay tribute visits to veteran and law-enforcement patients at end of life. Our Speaker’s Bureau volunteers give educational talks about our no-cost community programs, such as Senior Placement, which helps families locate living arrangements for parents or spouses who can no longer manage on their own. They also educate groups and companies about Healthcare Decision Planning.

We have 350 passionate volunteers working at our White Dove Thrift Shoppes, which raise funds for Hospice of the Valley’s charity care programs. Volunteers also can stitch a beach towel into a bath poncho to preserve the dignity and modesty of patients during bathing. They can arrange and deliver bouquets of donated flowers to patients, answer phones, assist with special events, greet visitors or manage paperwork in our offices. Spanish speakers are needed for patient companionship and to provide grief support for children.

Whatever volunteers do, they make a huge difference in the lives of our patients, families and staff. We treasure them as valuable members of our hospice teams and could not care for our community the way we do without their dedication, commitment and compassion.

Hospice of the Valley’s Volunteer Programs
There are so many ways to volunteer with Hospice of the Valley — numerous opportunities to share your time, talent and heart with our patients and families. You will change someone’s life and may even discover that volunteering is one of the most rewarding things you’ll ever do!

Programs for our Patients and Families:
  • Hospice Care – Personalized compassionate care for people nearing end of life and support for their families. Covered by Medicare and most insurance plans.
  • Outreach Palliative Care – No-cost visits from a social worker to help chronically ill patients not on hospice.
  • Palliative Care for Dementia – Services for those at any stage of dementia and their caregivers.
  • Gardiner Home – An Inpatient Unit that is dedicated to caring solely for patients with dementia and providing respite for caregivers.
  • Pediatric Care – Comprehensive care for medically fragile children with life-threatening conditions and emotional support for family members.
  • Music, Massage and Pet Therapy – Comforting therapies that soothe patients and enhance quality of life.
  • Saluting our Veterans – A program recognizing the unique contributions and needs of military veterans with visits from fellow veterans, who present pins and small flags honoring our patients’ service.
  • Quiet Moments – A lovely service offered by a social worker in group home settings to engage dementia patients with favorite interests and activities.
  • 11th Hour Companion – Provides a specially trained volunteer to vigil at the bedside of a patient during the last hours of life — giving peace of mind to family members.
Programs for our Patients, Families and the Community:
  • Perinatal Support – A program for expectant couples who are told their baby will not survive birth. No cost.
  • Grief Support – Grief support for anyone in the community suffering loss from the death of a loved one. Specialized grief support is also available for children, teens, young adults and families at the New Song Center for Grieving Children. No cost.
  • Mindfulness for Caregivers and Community – Free meditation sessions for caregivers to reduce stress and depression. We also offer complimentary mindfulness sittings to anyone in the community at the Phoenix Art Museum every Thursday at noon.
  • Senior Placement – A free program to help families find the right home placement for loved ones who can no longer manage by themselves.
  • Health Care Decisions – How do you want to be cared for at the end of life? Assistance provided to families and patients completing living will and medical power of attorney forms. No cost.
  • White Dove Thrift Shoppe – Our four thrift stores (soon to be five) in the Valley gladly accept donations to help fund charity care for those without financial means.

To learn how to join our Hospice of the Valley volunteer family, visit or call 602-636-6336. Back to Top

April 07, 2020
Categories:  Feature


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