Mid Illinois, Springfield / Decatur

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Bringing New Services to Patients

  May 08, 2016

By Courtney Enlow

As of May 5, say farewell to Capitol Healthcare. With a new name, new services, and more, Mosaic of Springfield brings much-needed change to local care options.

Mosaic of Springfield, which for years operated as Capitol Healthcare and Rehabilitation Center at the corner of Carpenter and Walnut in Springfield, provides in-house, short-term rehabilitation and long-term, live-in care for patients. Following a huge remodel, Mosaic is providing more services and a new, specialized floor for their short-term rehabilitation patients. According to administrator Jason Young, while the majority of their patients are long-term, there is a shift occurring within the industry.

“The days of long-term care as the only option are over,” he said. “People are coming to us with more complex issues and are more able to go home and resume their day-to-day life. And with the influx of home services, even patients who would stay with us to the end are able to go home for end-of-life care.”

The third floor, devoted to the short-term rehabilitation patients, was one of the areas improved by the remodel. A gym was added to the floor to allow for in-patient physical and occupational therapy. Private rooms are also part of the addition.

“They have their own activities and all their meals on that floor,” said Molly Hannon, Director of Marketing and Admissions. “Everything is right there so they don’t have to feel like they’re in a nursing home following surgery, injury, or illness.”

Another area added in the remodel is the fourth-floor Hearts and Minds program, providing dementia and Alzheimer’s care of all kinds, from early onset to late stages. The program has two certified dementia practitioners and a nurse practitioner, and staff receives continuous specialized dementia and Alzheimer’s training on top of the continuing education they receive already. One focus of the floor includes stations with images of the patients when they were younger or as they still see themselves, allowing staff to develop a connection to who they were, according to Young. “We’re in their reality, and our staff needs to connect with that rather than try to get them into now.”

Another addition coming shortly will be in-house hemodialysis for patients in renal failure. Besides adding this service, which patients would generally find outside the facility, the schedule at Mosaic is easier for patients.

“Typical dialysis is three days, and this is a five-day schedule,” Hannon said. “That means they’re doing less time on the machines with a higher frequency, giving them more energy and a better experience.”

The service is about more than convenience—it can drastically change the life of the user. “We’re seeing an improved quality of life and length of life, and it helps our patients get more out of their therapies, rehab quicker, and get home,” Young said. “We can also send them home with the system so they don’t have to go out and do
dialysis elsewhere.”

One recent development offered by Mosaic is telemedicine. Mosaic utilizes a kiosk that allows patients and staff to video chat with a board-certified physician 24 hours a day, seven days a week. The patients generally see the same physician every time, and the physician is able to interact with patients and their families as well as perform in-room EKGs using an EKG glove. The physician can also do wound assessments and listen to a patient’s heart and lungs. According to Young, the facility has seen an 85 percent reduction in re-hospitalization since implementing the service, and service is provided far more quickly than would be provided in the hospital setting.

“In the time it would take the ambulance to get there, we’ve already had them see a physician and are putting measures in place to help you and your family member,” Young said.

The staff at Mosaic, about 180 individuals along with another 70 or so subcontractors, have trained their focus on customer service, constantly asking patients how the care team is doing and if there is anything more they can provide. “We want to identify potential shortcomings that could hinder our patients’ success,” Young said.

According to Hannon, that focus is where they got their name—Mosaic. “A mosaic is individual pieces that make the big picture. Each resident is an individual with individual needs, and we focus on those specifically rather than broad strokes.”

In addition to the new services, Mosaic provides a volume of services to their patients, including 24-hour nursing care, medication management, infusion therapies, restorative nursing, stroke care, palliative and hospice care, respite care (for home caregivers who require time off), nutri-tion, bariatric care, visiting podiatrist, psychiatrist, vision, eye appointments, and dental care. Jennifer Richards, MD, a specialist in family medicine at Springfield Clinic, acts as Mosaic’s medical director and oversees care.

Mosaic provides wound care courtesy of a wound-certified specialist under whom the facility has seen a 60 percent reduction in wounds. They also provide activities, entertainment, and outings so that, according to Hannon, Mosaic addresses “not only their medical well-being but their mental and spiritual as well.” Added Young, “We’re almost a small city.”

Hannon and Young admit these changes come after a long road of improvement efforts—and a negative local view of Capitol Healthcare.

“We’ve really battled the perception of Capitol,” said Young. “For better or worse, our perception is our reality, and we want to do everything we can to change that and redefine ourselves. We’re trying to be agents of change in this industry and really focus on continuous improve-ment.”

Today, Mosaic is accredited by The Joint Commission and has received their best-ever surveys for safety and public health. Hannon and Young credit these changes to Mosaic now being able to provide in-house services that Capitol—and many other facilities—would need to send out for. And Hannon stresses that more improvements are coming.

“We’ve really outgrown the Capitol perception,” she said. “From food to quality, everything is better. We’ve made huge improvements. The old Capitol is no more.”

For more information or to schedule a visit to the new Mosaic, contact Molly Hannon at 217-525-1880. Mosaic is located at 555 W. Carpenter St. in Springfield. Back to Top

May 08, 2016
Keywords:  Feature Story

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