Advancements in medicine, changes in Medicare and Medicaid coverage, and the aging of the Baby Boomer generation have each created new challenges and opportunities in healthcare. Gone are the days of one community doctor (who makes house calls!), now are the days of consumer-driven healthcare with a multidisciplinary and holistic approach to addressing healthcare needs. As organizations adapt and improve, the nursing home industry has been making great strides in advancing the quality of care, creating homelike environments and embracing a “person-centered” approach to both long-term and short-term nursing needs. You might say “This ain’t your grandmother’s nursing home!” and while grandmother might indeed be living in a nursing home, the approach is much less institutional and much more individualized. The Bedford Care Centers of Central and South Mississippi, have embraced this new landscape of long-term care and have become industry leaders in quality care and person centered care.
The Bedford Care Centers
There are eight Bedford Care Center nursing center locations throughout central and south Mississippi to meet your nursing care and rehabilitation needs. The centers are located in Hattiesburg, Marion, Mendenhall, Petal, Picayune, and Newton and participate in both the Medicare and Medicaid programs. Each center offers services for those seeking long-term and short-term skilled nursing care. Additionally, comprehensive therapy services are offered at each location by a dedicated team of professional therapists including physical therapists, occupational therapists, and speech pathologists. Bedford Alzheimer’s Care Center is certified as an Alzheimer’s Specialty Care Center and offers a specialized program designed to address the needs of individuals with Alzheimer’s and other dementias.
But, what metrics are used to define and measure excellence in long-term care? What is the measure by which we compare our facilities to others and assess our growth and determine our opportunities for improvement? In our industry, that measure is the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) Quality Awards. In 2014, the Bedford Care Centers began our journey through this process and have achieved numerous awards since that time. First, let’s begin with what AHCA is and how it comes to determine success in long-term care.
AHCA Quality Awards
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 13,600 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers, and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly, and individuals with disabilities who receive long-term or post-acute care in our member facilities each day. For more information, you may visit www.ahca.org or www.ncal.org.
The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve organizational effectiveness and achieve strategy-driven performance. The award program has three levels: bronze, silver, and gold. Providers begin the quality improvement process at the bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained examiners review each bronze application to determine if the center has met the demands of the criteria.
The 2018 recipients of the Bronze — Commitment to Quality Award are recognized for a commitment to improving the lives of residents through quality care. The distinction is the first of three progressive award levels through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long-term and post-acute care. The program honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities. The awards will be presented during AHCA/NCAL’s 69th Annual Convention and Exposition in San Diego, California, October 7 – 10, 2018.
Meet the Bedford recipients
The 2018 Bronze Quality Award Recipients included three Bedford Care Centers and a fourth facility was named a Silver Recipient in 2017. Each facility used an interdisciplinary team to complete the application and was recognized for their excellence in quality care.
Bedford Care Center of Marion — BCC Marion is a 120-bed skilled nursing facility located in Marion, MS. It boosts a new, larger therapy room, lovely outdoor spaces and creative activities including pre-dinner ribbon dancing and an annual talent show. The staff would like to offer a special thanks to Susan Jackson for writing the application and bringing it all together. Susan is not pictured because she was, as usual, helping families during our photoshoot. The team at BCC is excited about this recognition and ready to move forward to even greater achievements with their new administrator, Eileen Storz.
Bedford Care Center Monroe Hall — BCC Monroe Hall is an 80-bed skilled nursing facility located in Hattiesburg, MS. This is the second bronze award for BCC Monroe Hall as they were previously honored in 2014. Robert Perry has been leading the team as facility administrator for the past 18 years and has been a Certified Nursing Home Preceptor since 1996. He attributes their success to a fantastic interdisciplinary team which specializes in the disease process of COPD, CHF, pneumonia, and other chronic lung problems. BCC Monroe Hall also specializes in wound care with a Wound Care Certified Nurse who manages different complexities of skin related conditions and clinically related problems.
Bedford Care Center of Picayune — BCC Picayune is a 60-bed skilled nursing facility located in Picayune, MS and is led by Facility Administrator Jason Kelly. Our newest facility, BCC Picayune was opened in 2015 and boasts large resident spaces that are beautifully decorated and designed with a small-household concept. Residents enjoy home-style dining in one of their two dining rooms, relax in private dens complete with fireplaces, or socialize in the large living areas. The small household design helps residents to experience life in an environment that is more similar to home.
It is also important to include Bedford Care Center of Hattiesburg, a 2017 recipient of the silver quality award. BCC Hattiesburg is a 152-bed facility with beautifully updated common areas, a large gazebo, and raised flower gardens. The sunroom opens to an enclosed courtyard leading to a large, inviting dining room with a baby grand piano and fireplace. The center offers a 30-bed unit (all private rooms) which is a dedicated rehabilitation unit offering an aggressive therapy program in addition to a day room and dining space within the unit. It is the first of the Bedford Care Centers to achieve a silver quality award and is led by Facility Administrator Johnnie Walters.
For more information on Bedford Care Centers visit www.bedfordcarecenters.com.
As the Bedford Care Centers continue on their journey of enhancing resident quality of life through exceptional healthcare and a person-centered approach to care, we use programs such as the AHCA Quality Awards to evaluate our facilities and strive for continuous improvement. In addition to these measures, we seek opportunities to provide resources for our residents and staff that move us forward. Recently, the Bedford Care Centers were awarded over $300,000 from the Centers of Medicare and Medicaid Services to equip our facilities with state-of-the-art engagement equipment. Residents will benefit from personalized activities that will help restore and maintain mobility, meet psycho-social needs, and create engaging and fun activities. We consistently work to improve our facilities for the betterment of our residents. The future of long-term care requires innovation and a focus on creatively meeting the needs of residents and the Bedford Care Centers are leading the way!
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